1. Q: Do you ship internationally?
Yes, we ship worldwide.
2. Q: What couriers do you ship with?
Domestic orders and international orders are shipped via DHL, express service.
3. Q: Where are your items produced?
All our items are 100% Made in Italy, crafted with the highest quality materials, design and workmanship.
4. Q: In case of return, how will the refund be made?
The refund will be made directly to the credit card or in any case on the same payment circuit used for the purchase, in the same currency.
5. Q: May I change the shipment’s delivery address?
Yes, thanks to DHL on demand delivery, once you received the shipment’s notifications (email and SMS) you can divert the delivery in real time till the moment of delivery.
6. Q: How do I find my size?
The size guide is available under each product details.
7. Q: Can I cancel an order?
Only orders that have not been processed can be canceled.
To request an order cancellation please go to your LOG-IN AREA and either sign into your account or insert the email used to place the order and the order number.
If it is possible to cancel the order, you will see the button CANCEL ORDER.
For more information, contact our customer service at the following email: email@example.com
8. Q: How do I create an account?
You can create a new account by clicking on LOG-IN AREA.
To create an account, you must provide the following information: name, last name, email address and create a password. You can change your personal information at any time, this information is confidential and will not be sent to third parties.
9. Q: May I have the Invoice of my order?
Yes, if you need the invoice please reach us at firstname.lastname@example.org